4714 N Milwaukee Ave
Chicago, IL 60630

Business Hours:

Monday & Friday, 10 a.m. – 7 p.m. CST

Tuesday – Thursday, 10 a.m. – 6 p.m. CST

Saturday, 10 a.m. – 5 p.m. CST

Sunday,  CLOSED

Frequently Asked Questions

Please read our FAQ before sending us a message.

How do I cancel/change my order?

If you wish to make changes or cancel an order from our online store, cancel through your store account, or call us at (773)-205-0639.

If you cannot get in contact with us during business hours, or if you call when our main store is closed, send us an email to monksherb@gmail.com with your details.

You may also fill out a form on this page.

If you wish to cancel an order 24 hours after it has been submitted, we may not be able to cancel your order since it may already be on its way.

What are the delivery charges for orders from the Online Shop?

Shipping for your order is calculated at checkout. You may either choose Standard or Priority shipping. The final cost of shipping is dependent on your location and order weight.

Shipping for orders above $99 is FREE. 

Which payment methods are accepted in the Online Shop?
All payments must be in U.S. currency. We accept Visa, MasterCard, American Express, Discover Card and PayPal. You will be sent an order confirmation shortly after transaction approval.
How long will delivery take?

Most items in stock are shipped within 1 to 5 days. However, please be aware that with a minimal, unavoidable delay on our part, coupled with courier shipping times, your package may not arrive for up to two weeks. Rest assured we are doing everything we can to get your order to you as quickly as possible.

How secure is shopping in the Online Shop? Is my data protected?
All personal data is transmitted securely using SSL (Secure Socket Layer) protocol and will be secured on a certified server providing exceptional protection of your personal data. You will be sent an order confirmation shortly after transaction approval.
 
Monk’s Herb Center does not share customer information including email or postal mail address with anyone not directly involved in the processing of an order. It is not our policy to spam nor do we send unwanted postal mail. Any email sent will be only to notify customers of new or sale items, website updates or to acknowledge information on orders received.
What exactly happens after ordering?

When you order and payment is received, we act as fast as possible to send out your package. We will try to send out packages on Monday, if ordered Friday through Sunday, but for sure they will be sent out Tuesday. All other orders during the week get sent out the following business day at the earliest. 

Do I receive an invoice for my order?

We do not send out individual invoices for orders as of this moment, but they can be requested by contacting us by phone or email.

Send us an email